Frequently Asked Questions (FAQ)

1. How can I book a ticket on elantrans.ro?

To book a ticket on elantrans.ro, follow these steps:
1. Go to the booking page.
2. Select the desired period and route.
3. Choose your preferred seat.
4. Fill in the necessary personal information in the checkout section.
5. Make the online payment using a card.

2. What payment methods are accepted?

The only accepted payment method on elantrans.ro is by card.

3. How do I receive the ticket after booking?

The ticket will be displayed both in your client account on elantrans.ro and sent to the email address provided during the booking process.

4. Can I modify or cancel a reservation?

Yes, you can cancel a reservation, but the refund policy applies as follows:
– If you cancel at least 48 hours before departure, you will receive 50% of the paid amount back.
– If you cancel less than 24 hours before departure, you will not receive any refund.

5. How do I request a refund for a ticket?

To request a refund for a ticket, you need to send a request to the email address: office@elantrans.ro. We will process your request within 30 days.

6. How can I delete my personal data from the site's database?

If you want to request the deletion of your personal data from our database, send an email to: office@elantrans.ro. We will respond to your request within 30 days.

7. Where can I find the departure locations?

The departure locations are presented on our dedicated page, which you can access here: Routes and Stops

8. How can I contact the customer support team?

For any questions or assistance, you can contact us at the email address: office@elantrans.ro. Our support team will respond as soon as possible.

9. What cookies does elantrans.ro use?

Elantrans.ro uses essential, performance, functionality, and advertising cookies to improve the user experience and to analyze site traffic. You can manage cookies through your browser settings.